Help & Resources

We're here to help.🐻

Whether it's a bug, a question, or just a feature idea — there are several ways to reach us and get the support you need.

Submit a Ticket

Open a support ticket through our website. Describe your issue and our team will get back to you as soon as possible.

Open a ticket

System Status

Check if Kuma is online, view uptime history, and see if there are any ongoing incidents or maintenance windows.

View status

Join our Server

Connect with the community on Stoat. Get real-time help, share feedback, suggest features, and hang out with the team.

Join on Stoat

In-server support

Create tickets right from our server.

Need help with Kuma? Join the Aki Works server on Stoat and use the ticket command to open a private support channel. Our team will see it and get back to you directly.

!ticket open <your issue>

Opens a private support ticket — our team will close it once your issue is resolved

Join the Aki Works server on Stoat to get started.

Good to know

Response times

The maintainer is based in Tokyo (JST). Support replies typically arrive within a few hours during JST daytime.

Emergency

If your server is under attack, use !panic on to instantly lock all channels. No need to wait for support.

Feature requests

Suggestions are welcome in our Stoat server or as a ticket. Community ideas regularly become real commands.

Planned maintenance

Scheduled downtime is announced on the status page and in the support server beforehand.

🌸

Still stuck?

Jump into our server and ask in the support channel. Someone from the community or team will help you out.

Join the server Open a ticket